Privacy Policy

Last updated: 26 December 2025

This Privacy Policy explains how East Jump Ltd (“EastJump”, “we”, “us”, “our”) collects, uses, shares, and protects
your personal data when you visit https://www.eastjump.co.uk (the “Site”), create an account, request a quote, submit an enquiry,
or place an order through checkout.

Contact email: info@eastjump.com

Helpful links:
Terms & Conditions |
Returns Policy |
Delivery Information |
FAQ |
Contact Us

1) Who we are

Data Controller: East Jump Ltd
Email: info@eastjump.com

2) Personal data we collect

A) Data collected automatically (Device & Usage Data)

  • IP address, device identifiers, browser type/version, operating system
  • Pages viewed, time spent, clicks, referring pages, and approximate location (derived from IP)
  • Cookies and similar technologies (see Section 7)

B) Data you provide (Account, Checkout, Enquiry/Quote)

  • Identity & contact: name, company name (if provided), email, phone number
  • Billing & shipping: billing/shipping address, postcode, country
  • Order details: items purchased, quantities, order notes, invoice details
  • Enquiry/quote content: your message, product interests, custom requirements, and attachments you choose to send
  • Account credentials: username and password (stored in encrypted/hashed form)

C) Payment data

Card payments are processed by third-party payment providers. We do not store full card numbers.
Depending on the payment provider and your settings, tokenised payment features may store a secure token plus limited card details
(e.g., last 4 digits, card type, expiry) for reference and faster checkout.

3) How we use your data

  • To fulfil orders (checkout, payment processing, delivery coordination, invoices, customer service)
  • To respond to enquiries and quotes (including custom product requirements and documentation requests)
  • To support B2B customers (hire companies, schools, leisure centres, event organisers, and professional operators)
  • To improve the Site (analytics, troubleshooting, performance, user experience)
  • To prevent fraud and protect security (risk screening, abuse prevention, account protection)
  • Marketing communications (only where permitted by law and based on your preferences)
  • Legal and compliance (tax/accounting records, disputes, and lawful requests)

4) Legal bases for processing (UK GDPR)

  • Contract – to process your order, provide quotes, and deliver goods/services you request
  • Legitimate interests – to run and improve our business, respond to enquiries, and prevent fraud
  • Consent – for non-essential cookies and certain marketing where required
  • Legal obligation – to comply with tax/accounting and other legal requirements

5) Sharing your data

We may share personal data with trusted third parties who help us operate our business, including:

  • Payment processors and fraud-prevention tools
  • Shipping carriers, freight forwarders, and logistics partners (including international delivery)
  • Website hosting, security, analytics, customer support, and email service providers
  • Professional advisers (legal/accounting) and authorities where required by law

We do not sell your personal data.

6) International transfers

We may use international service providers and international shipping/logistics partners, which may involve transferring data outside the UK.
Where this occurs, we apply appropriate safeguards to protect your data.

7) Cookies & tracking (PECR)

We use cookies and similar technologies to make the Site work (e.g., cart and checkout), remember preferences, and understand Site performance.
Essential cookies are used for core functionality. Non-essential cookies (e.g., analytics/advertising) are used only where required and based on your consent.

You can manage cookies via your browser settings and (where available) cookie preference controls on the Site.

8) Marketing preferences

If you opt in (where required), we may send product updates, promotions, or business information.
You can opt out at any time using the unsubscribe link in our emails or by contacting
info@eastjump.com.

9) Data retention

  • Orders & invoices: typically retained up to 6 years for tax/accounting requirements
  • Enquiries/quotes: retained as long as needed to respond and manage follow-ups
  • Security/technical logs: retained for limited periods as needed for security and troubleshooting

10) Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object, and request portability of your personal data,
and to withdraw consent where processing is based on consent.
To exercise your rights, email info@eastjump.com.

11) Security

We apply reasonable technical and organisational measures to protect personal data. No method of transmission is 100% secure,
but we work to protect your information.

12) Safety & documentation requests (EN14960)

If you request compliance or documentation support (for example, EN14960-related information), we may process enquiry/order information to respond,
prepare documentation, and provide after-sales support. Safe operation depends on correct setup, anchoring, supervision, and following instructions.

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

14) Contact

Email: info@eastjump.com
For general enquiries, you can also use: Contact Us